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Captic's Help Center
  1. Captic's Help Center
  2. Captic Customer Support

Captic Customer Support

Welcome! You can raise a request for Captic's whitelabel solution using the options provided.

  • Report a critical issue

    Please use this if the service or key functionality is unavailable or if you have any concerns on security, data integrity or any other major issues

  • Report an issue

    Use this if you experience problems as a single user or have issues with performance

  • Report a bug

    For bugs or issues that are non-critical

  • Suggest an improvement

    You can use this to send us requests, enhancements or tech questions

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